Technology leader, product thinker, people first. Based in Hertfordshire, with experience across the UK and New Zealand.
A downloadable CV and references are coming soon. Until then, email me and I’ll send them over.
I’m a technology leader with experience across seven industries in the UK and New Zealand. I bring people, product and platforms together, from building teams and shaping strategy to delivering systems that make everyday work easier.
Most recent first.
2023–2026
Warner Hotels
Led a team of six and the technology portfolio across 16 hotels, including an 18-month systems separation with no loss of service and the post-acquisition integration of Heythrop Park and Runnymede. Introduced human-in-the-loop AI screening and Microsoft Power Automate workflows across recruitment, payroll and finance.
Progressed through promotion
2021–2023
Warner Hotels
Built and launched My Warner Stay, introducing Warner’s first digital post-booking journey for activities, dining, spa, account folios and stay services across 16 hotels. It achieved 70% guest adoption and earned Warner’s Guest Obsessed Award.
Progressed through promotion
2017–2021
Bourne Leisure Group (Butlin’s, Haven, Warner)
Built a new business-analysis function and managed a team of five. Led discovery and build-vs-buy analysis for a £2M property-management-system transformation. Automated joiner, mover, and leaver processes supporting more than 17,000 employees.
Progressed through promotion
2014–2017
Bourne Leisure Group (Butlin’s, Haven, Warner)
Led a small analyst team, translating complex requirements into solutions across departments. Delivered a repairs and maintenance technology workstream, mobile tools for field engineers, and ITIL-aligned service-management processes.
2013–2014
Betway
Worked in an Agile product squad evolving the B2C website and CMS. Turned strategic goals into epics and user stories, led stakeholder workshops, and used data and feedback to guide the roadmap and releases.
2012–2013
Mercury (Mighty River Power)
Promoted within eight months to lead cross-functional IS delivery in Auckland. Delivered four projects totalling approximately £750k on time and within budget, and improved project-initiation speed by 30%.
Progressed through promotion
2011–2012
Orion Health
Bridged technology and user needs at a global health-IT vendor in Auckland. Built stakeholder-driven roadmaps, re-engineered processes using BPMN, and established a central knowledge hub.
As a Software Specialist and Project Lead, I designed service-management processes that reduced incident volumes by 40% in six months. I also helped shape and support Bupa Live, a global colleague platform used by 13,500 people across 12 countries.
Turning strategy into working systems, with results that matter to the people using them.
2023–2026
Led the technology transition of Heythrop Park and Runnymede from their previous owners into the Warner estate, through major construction at Heythrop and a weekend cutover at Runnymede. Guest-experience innovation included self-service kiosks, the RoomChecking maintenance app and an Alexa voice integration recognised by HMRC as qualifying R&D.
2021–2023
Built Warner’s first digital post-booking journey from concept to rollout across 16 hotels, bringing activities, dining, spa, account folios and stay services into one guest platform. It increased transaction value and engagement, and earned Warner’s Guest Obsessed Award.
2017–2021
Replaced manual joiner, mover, and leaver sign-offs with an automated flow supporting more than 17,000 employees.
Winner, Best use of internal digital media, CorpComms Magazine Digi Awards (2010)
Technology strategy, team leadership, engineering leadership, product management, applied AI and automation, cloud (AWS and Azure), business analysis, agile delivery, vendor management, API integration, Microsoft Power Automate and service design.
I’m looking for my next role. Email me if you think I could help.